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Shipping Notes

USPS is not an insured shipping method and Charm Factory is not responsible for lost, late, mis-delivered or stolen packages. We offer purchase of USPS shipping insurance for all orders.

Also, USPS does not guarantee their time frames. They are only estimated times and shipments with USPS may take longer during busier times of the year. UPS does guarantee their 3 day select, 2nd day air and Next day air shipments. Both methods are based on business days and not calendar days. USPS business days are currently Monday-Saturday. UPS business days are Monday-Friday only.

Our website does not have live stock levels. Out of stock items will be cancelled from orders and will need to be reordered at a later time. In stock merchandise is normally shipped the business day after your order is placed. Free First Class Mail orders may take longer, especially during busy periods. Please let us know if you have an absolute delivery deadline. You will receive an email with a tracking number when your order ships.